Always Here When You Need Us

At Beocharge, our service does not stop once your charger is installed, that is only the beginning. We are committed to ensuring your EV charging system performs perfectly day and night. That is why we offer 24/7 Customer Support, giving you peace of mind that help is always just a call or click away.

Whether you are a homeowner charging overnight, a fleet operator managing multiple stations, or a business serving customers, our support team is ready to assist around the clock.

A Partnership Built on Reliability

We understand that your charging system is an essential part of your routine or your business. Any downtime can cause disruption, which is why our technical specialists are available 24 hours a day, seven days a week, to provide assistance whenever you need it.

Our support team consists of trained professionals who understand the details of every Beocharge product and can quickly identify and resolve issues remotely or on-site when necessary.

Support That Never Sleeps

Beocharge customers benefit from real-time monitoring and instant access to support. Our help desk and technical team work hand in hand with our network systems to track charger performance, detect faults early, and take action before they affect you.

Support Services Include:

• Real time monitoring and fault detection

• Remote troubleshooting and software resets

• Over the phone technical guidance

• On site maintenance and service dispatch

• Warranty coverage and replacement support

We use advanced diagnostic tools to assess performance data in real time, which allows us to fix most issues remotely, saving you time and minimizing downtime.

For Businesses and Fleet Operators

We know that reliability is everything for businesses running EV fleets or offering public charging. Beocharge’s enterprise support team provides dedicated account management, ensuring your chargers stay online and your operations stay on track.

Commercial clients also receive:

• Priority service response

• Custom maintenance scheduling

• Automated reporting and uptime analytics

• Remote network health alerts

Our goal is simple, to make sure your EV charging infrastructure always performs at its best.

Proactive System Monitoring

Preventive care is better than repair. That is why we monitor all connected Beocharge chargers around the clock through our centralized management system. When a potential issue is detected, our team can intervene remotely, often before the customer even notices.

This proactive approach not only prevents disruptions but also extends the life of your charging equipment.

Maintenance and Service Packages

To keep your system running like new, Beocharge offers a range of maintenance plans tailored to your needs. Each package includes scheduled inspections, software updates, and optional performance reports that keep your system optimized year-round.

Maintenance Options Include:

• Annual or bi-annual on site inspections

• System cleaning and performance checks

• Software and firmware updates

• Safety verification and calibration

• Optional extended warranty coverage

With regular maintenance and continuous support, you can depend on your Beocharge system to perform flawlessly for years.

Why Choose Beocharge Customer Support

✅ 24/7 access to live technical assistance
✅ Real-time system monitoring and fault detection
✅ Certified technicians for quick on site response
✅ Maintenance plans customized to your needs
✅ Friendly, professional service every time

We’re Always Here to Help

No matter the hour, Beocharge is only a call away. Our commitment to reliability means you will never be left without answers or assistance.

If you ever experience an issue or need guidance with your system, our support team will ensure you receive the help you need quickly and efficiently.

Experience True Peace of Mind with Beocharge

Every Beocharge customer deserves more than just a product, they deserve confidence. With our 24/7 Customer Support, you can focus on driving, managing your business, or serving your customers, knowing that your charging network is always backed by experts who care.

Reach out to our team anytime through our website, app, or customer hotline to receive immediate assistance or schedule a maintenance visit.